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Reimagine the Customer Experience

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Featuring

Carolyn Muise

Vice President, Global Customer Success, NCR

Urvashi Sheth

Executive Vice President, Client Services, Intermedia

Terry Stevens

Senior Manager, IoT Operations, T-Mobile

Richard Rabin

Process Intelligence Lead, ABBYY

Creating excellence with Process Intelligence

For many consumers, one bad experience is enough to convince them to change vendors. So, businesses need to be sure they are doing all they can to optimize the customer experience. Start with your processes. Make sure they run smoothly from start to finish. This will help ensure you don’t lose customers at roadblocks or bottlenecks.

Watch it now!

Recently, ABBYY and BDI assembled a panel of experts to dive deep into the subject of customer loyalty. Check out the on-demand recording now. See how process and task mining improve the customer experience and invigorate employees.

Topics covered include:

• Using process mining to better understand your business processes.
• Process Intelligence and how you can use it to track, modernize and automate tools.
• The critical connection between employee experience and customer experience.
• Using AI to make sense of predictive analytics and user interaction data.
• Ensuring peak efficiency by analyzing current data collection strategies.

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